Returns Policy

Returns Policy*

Faulty Products:

- Don't worry if your product develops a fault within 28 days, we'll always offer you the choice of an exchange or full refund, providing you have proof of purchase (invoice, delivery note, bank statement).

Not the right product:

- The product must be in its original unopened and sealed packaging.

- Your goods are returned* within 28 days or delivery date, and you have proof of purchase (invoice, delivery note, bank statement).

If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:

- Your goods are in within the above time frames and you have proof of purchase. (Invoice, delivery note or bank statement). 

- The goods are in 'as new' condition and returned in the original, undamaged packaging along with accessories received with it. Please Note - items must be returned at customers own cost or transport.  

- The product has not been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. 

* Please Note - items must be returned at customers own cost/transport. (Although goods returned may be credited, this will not include the original shipping cost incurred).