Frequently Asked Questions
Welcome to our FAQ page. Here you’ll find answers to common queries across topics such as accounts, orders, delivery, international shipping, and returns. If your question isn’t listed, feel free to contact our team — we’re here to help!
1. Accounts
I forgot my password
Click the “Forgot my password” link or contact our service team: +44 (0)1327 876769.
How can I get a copy of my invoice?
Contact our service team and request that a copy be sent to your email or phone.
Do I need an account to place an order?
No — you can check out as a guest using credit/debit card and provide billing & shipping details at checkout.
How do I close my account?
Contact our service team; they’ll assist you with account closure.
2. Orders
There is a problem with my order
Contact our service team (+44 (0)1327 876769) to discuss the issue.
Can I add to my order?
Yes — but only if you contact us as soon as possible before it’s dispatched.
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfer, and in some cases, account credit.
3. Delivery & Shipping
When will my order arrive?
Once dispatched, we will send an estimated delivery time. If you need an update, contact us with your order number.
My order didn’t arrive — what should I do?
If something’s missing or delayed, contact us immediately so we can investigate with the courier.
Is tracking available?
Yes — most orders are tracked, and you’ll receive tracking info after dispatch.
Can I deliver to a different address?
Yes — you can specify a different or site address at checkout.
4. International Orders
Do you ship outside the UK?
Yes — Cablectrix ships internationally and supports customers globally.
Which courier for international orders?
We primarily use FedEx to ensure fast, reliable delivery.
Will I get tracking info?
Yes — once your order is dispatched, we’ll send tracking details.
Are additional charges applied?
Shipping fees vary by destination, size, and weight. Import duties or customs charges are borne by the buyer.
Can I get a quote before placing the order?
Yes — simply send your location and product list, we’ll quote for delivery.
5. Returns & Faulty Items
What if my order arrives faulty or damaged?
Contact our service team (+44 (0)1327 876769) with pictures or descriptions — we’ll resolve it.
What is your returns policy?
Items must be unused, in original packaging, and in resalable condition.
How long for refunds?
Usually 3–5 working days after we receive the return (depending on payment method).
6. Other Questions
If your question is not listed here, please email us at sales@cablectrix.co.uk or call 01327 876769.
Our opening hours: Mon–Thur 08:00–17:00, Fri 08:00–13:00.
